Refund & Returns Policy

Refund  Policy

Our commitment to quality drives our refund policy. We accept returns exclusively for steel products that are damaged or deemed defective. We do not accommodate returns for steel products under any other circumstances. This policy is rooted in several reasons, with two major considerations:

1. Our Damascus designs and holders are proprietary assets. Upon possession, the risk of patterns and designs being misappropriated or replicated arises.
2. Our product’s uniqueness is safeguarded by its exclusivity. Replication without direct access to our product has proven challenging. To uphold these standards and protect our creations, once a purchase is made, ownership is conferred. Our customer-centric ethos underpins each case’s evaluation.

knife-store proudly stands by the quality of all our offerings. For returns or exchanges, please review the terms below.

Return & Exchange

We facilitate returns and refunds for Leather products:

• In the event of receiving a defective item, customers can request a refund or exchange within 7 days from the receipt date.
• Incorrect items received necessitate return in original, unused condition and original packaging.
• Refunds or exchanges due to a change of preference or size are not accepted. Size guidelines, provided on each product page, should be consulted.
• Returned items must maintain their original condition to qualify for a refund.
• Shipping charges incurred are non-refundable.
• Precise item descriptions serve as guides; in cases of variance, immediate communication is appreciated for resolution.

Returned items eligible for refund must be in saleable condition. To initiate the return process, follow these steps:

1. Keep your original order number on hand.
2. Reach out to our 24/7 Customer Service via email at knifestoredotnet@gmail.com.
3. Upon approval for return/refund, an email notification will be sent.

Customers are responsible for return shipping costs. Such costs will be deducted from the refund. Custom and personalized orders are considered final sale and ineligible for return or refund. Full payment is requisite for custom orders. Discounted and sale items are non-refundable.

Damages and Issues

Examine your order upon receipt and promptly contact us in case of defects, damage, or incorrect items. We prioritize issue resolution and rectification.

Cancellation Policy

Regrettably, we cannot entertain order cancellations. Please don’t hesitate to reach out if any challenges with your order arise.

At knife-store, dedication to excellence drives every facet of our operations. Your satisfaction and patronage are of paramount importance.

Return Policy

Our return and exchange policy has been carefully designed to ensure customer satisfaction while safeguarding the integrity of our products. Please take a moment to review the following guidelines:

Return of Steel Products

We exclusively accept returns for steel products in the event of damage or defects. Regrettably, returns for any other reasons cannot be accommodated. The rationale for this policy rests on two primary factors:

1. Our Damascus designs and holders are proprietary assets. Their possession presents the risk of design theft or replication.
2. Our product’s uniqueness and replication challenges are tied to direct possession. To protect our offerings, ownership is transferred upon purchase. Our commitment to individual case evaluation remains rooted in our customer-oriented approach.

knife-store takes great pride in the quality of our products. For returns or exchanges, kindly refer to the policies outlined below.

Return & Exchange Process

We are pleased to facilitate returns and refunds for Leather products:

1. In the instance of receiving a defective item, customers are granted up to 7 days from the receipt date to request a refund or an exchange for a replacement.
2. Should you receive an incorrect item, it must be returned in its original and unused condition, including its original packaging.
3. Refunds or exchanges stemming from personal preference or size issues are not viable. It is incumbent upon you to consult the size guide provided on each product page.
4. Items eligible for return must maintain their original, unaltered condition.
5. Shipping charges incurred are non-refundable.
6. We advise thorough reading of the provided descriptions prior to making a bid. While we take every measure to ensure accurate shipments, discrepancies may arise. In such cases, we encourage prompt communication for resolution. Your satisfaction is of utmost importance to us, and your business is highly valued.

Items intended for return or refund must be in a condition conducive to resale to qualify for a complete refund. To initiate the return process, please follow these steps:

1. Keep your original order number accessible.
2. Reach out to our 24/7 Customer Service via email at knifestoredotnet@gmail.com.
3. Once your return/refund request is approved, you will receive email confirmation.
   

Customers are responsible for the cost of return shipping. This cost will be deducted from your refund upon issuance. Custom and personalized (engraved) items are deemed as final sale and are ineligible for return or refund. Full payment is requisite for custom orders. Items designated as discounted or part of a sale are non-refundable.

Damages and Issues

Upon receiving your order, we strongly advise thorough inspection. Should you encounter defects, damage, or incorrect items, kindly notify us immediately. We are committed to addressing and resolving such issues promptly.

Cancellation Policy

We regret to inform you that order cancellations cannot be entertained. Please do not hesitate to contact us should any challenges arise with your order.

At knife-store, our commitment to excellence underpins every aspect of our operations. We value your satisfaction and deeply appreciate your patronage.